You may return most new, unopened off-the-shelf items within 30 days of delivery for a refund. We reserve the right to charge a re-stocking fee of up to 50%. In the event of a return, buyer is responsible for shipping as well as any damage that occurs during return shipping. For this reason, we strongly recommend insuring shipments, particularly fiberglass products. Buyer also understands that the cost of outbound shipping will be deducted from any refunds.
The Gladiator Conversion is a highly specialized product that requires substantial modifications to the vehicle. These modifications include altering the front fenders, cowl, re-routing of factory wiring, and more. The safety catch for the hood will be deleted. Paint and body work will be required. Further, there are several optional components that can be added which will further add to the complexity of the project. We strongly recommend professional installation, as successful installation requires specialized skills beyond the average do-it-yourselfer. We strongly recommend reading the instructions BEFORE purchasing the conversion so that the purchaser has a good understanding of the modifications required.
In the event a Gladiator conversion is returned for any reason, the buyer is responsible for shipping both ways. No exceptions.
We will build components to your exact measurements and specifications, but ultimately YOU are responsible for making sure those dimensions and specifications are correct. No returns or refunds on custom parts are accepted for any reason.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
BILLING AND SHIPPING ADDRESSES MUST MATCH. We do this for your safety and security as well as our own. If you must ship to a different address than your billing address, you must Contact Us.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We strive to ship orders within 72 hours, but order fulfillment is subject to inventory on hand. If there will be a longer delay on an order, we will contact you. Be sure to provide valid contact information when you place your order for this reason. Due to their nature, custom parts take longer to manufacture. Please allow up to 30 days for shipping of all custom parts. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that we offer flat-rate shipping for some items, while shipping for other items we sell is weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
IMPORTANT NOTE ON FIBERGLASS PRODUCTS:
Inspect all fiberglass products immediately upon receipt. Please document any packaging damage before opening, with pictures if possible. You MUST report any damaged fiberglass components to us within 3 business days of receipt so that we can submit a freight damage claim and handle the logistics of correcting that damage. Any damage discovered after 3 business days of delivery becomes the responsibility of the customer.